Privacy Policy

Last updated: March 24, 2025

This Privacy Policy explains how Loom ("we," "our," or "the bot") collects, uses, and protects information when you use the Loom Discord bot. By using Loom, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use Loom, we may collect and store the following information:

Discord User ID Used to identify your account and store your profile preferences.
Discord Username & Tag Stored when a report is submitted to identify the reporting party.
Guild (Server) ID and Name Used to associate calls and reports with the correct server.
Message Content (Call Reports Only) When you reply to a message and submit a report, the content of the replied-to message may be stored as context for moderation review.
Profile Data Any bio, color preferences, or server invite links you choose to set using Loom commands.
Call Metadata Information about active and queued connections. This data is temporary and cleared when calls end.

2. How We Use Your Information

To facilitate cross-server call connections between users.
To display your profile card when you use c.friendme.
To review reports submitted by users for moderation purposes.
To manage Premium status and feature access.

Our commitment We do not sell, trade, or share your data with third parties for advertising or commercial purposes.

3. Data Retention

Profile data is retained until you delete it or request removal.
Call data is temporary and cleared upon call termination.
Report logs are retained for as long as necessary for moderation and safety purposes, and may be deleted upon request where technically feasible.

4. Data You Can Control

You can update or clear your profile at any time using c.setbio, c.setcolor. To request full data deletion, contact us through our support server and open a ticket.

5. Anonymous Calls

During calls, your username is visible to the other party through the relay system. Your User ID is never directly shared with other users. Message content exchanged during calls is not stored by Loom unless a report is submitted.

6. Children's Privacy

Loom is not directed at users under the age of 13. By using Loom, you confirm you meet Discord's minimum age requirement. If we become aware that a user under 13 has provided us with personal information, we will take steps to delete such information.

7. Third-Party Services

Loom may integrate with Top.gg for voting and discovery features, and with Flick for watch party features. Please review each platform's privacy policy separately as Loom is not responsible for their data practices.

8. Artificial Intelligence

Loom does not use artificial intelligence to process, analyze, or generate any content on our platform. We do not use AI moderation, AI-generated responses, or AI profiling of any kind. For our full stance on AI, see our AI Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through our support server. Continued use of Loom after changes are posted constitutes your acceptance of the updated policy.

10. Contact

For privacy-related inquiries or data deletion requests, please join our support server and open a ticket. We aim to respond to all requests within 7 days.