Privacy Policy

Last updated: January 1, 2025

This Privacy Policy explains how Loom ("we," "our," or "the bot") collects, uses, and protects information when you use the Loom Discord bot.

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1. Information We Collect

When you use Loom, we may collect and store the following information:

• Discord User ID — Used to identify your account and store your profile preferences.
• Discord Username & Tag — Stored when a report is submitted to identify the reporting party.
• Guild (Server) ID and Name — Used to associate calls and reports with the correct server.
• Message Content (Call Reports Only) — When you reply to a message and submit a report, the content of the replied-to message may be stored as context for moderation review. This is optional and only used when you explicitly trigger a report.
• Profile Data — Any bio, color preferences, server invite links, or bio page links you choose to set using Loom commands.
• Call Metadata — Information about active and queued connections, including which servers are connected and when calls started. This data is temporary and cleared when calls end.

2. How We Use Your Information

• To facilitate cross-server call connections between users.
• To display your profile card when you use c.friendme.
• To review reports submitted by users for moderation purposes.
• To manage Premium status and feature access.

We do not sell, trade, or share your data with third parties.

3. Data Retention

• Profile data is retained until you delete it or request removal.
• Call data is temporary and cleared upon call termination.
• Report logs are retained indefinitely for moderation purposes.

4. Data You Can Control

You can update or clear your profile at any time using the c.setbio and c.setcolor commands. To request full deletion of your stored data, contact us through our support server.

5. Anonymous Calls

Loom is designed with privacy in mind. During calls, your username and server name are visible to the other party through the relay system. Your User ID is never shared with other users. We cannot moderate users outside of the Loom environment.

6. Children's Privacy

Loom is not directed at users under the age of 13. By using Loom, you confirm you meet Discord's minimum age requirement. If you believe a minor is using Loom in violation of these terms, please contact us.

7. Third-Party Services

Loom may integrate with Top.gg for voting features. Please review Top.gg's Privacy Policy separately. We are not responsible for third-party data practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Loom after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related inquiries or data deletion requests, please join our support server and open a ticket.

Community Rules

Last updated: January 1, 2025

These rules apply to all users of the Loom Discord bot. By using Loom, you agree to abide by these rules. Violations may result in removal from the Loom network.

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1. Respect Every Person

Treat every user you connect with through Loom with basic respect and decency. You may be talking to someone from a completely different community — be kind.

2. No Hate Speech or Harassment

The following are strictly prohibited:

• Hate speech targeting race, ethnicity, gender, religion, sexuality, disability, or national origin
• Harassment, threats, intimidation, or targeted abuse of any user
• Doxxing or sharing anyone's personal information without consent

3. No Explicit or NSFW Content

Loom is a general-purpose connection platform. Do not send, share, or reference explicit, sexual, or NSFW content through Loom calls at any time.

4. No Spam or Flooding

Do not flood Loom channels with repeated messages, emoji spam, or mass pings. This disrupts the experience for other users.

5. No Illegal Content or Activity

Do not use Loom to facilitate, discuss, promote, or share anything that violates applicable laws or Discord's Terms of Service.

6. No Advertising Without Permission

Unsolicited server advertising through Loom calls is not permitted. Use the c.friendme Premium server feature if you want to share your server legitimately.

7. Report Bad Actors

If you encounter a user violating these rules, please report them immediately:

• Reply to their message and use c.report
• Right-click or long-press the message → Apps → Report Message

Reports are reviewed by the Loom moderation team. We take every report seriously.

8. Limitations of Moderation

Loom connects users across servers. We cannot moderate users outside of the Loom environment. For issues within a specific server, contact that server's moderation team. For issues occurring through Loom calls, use the report system above.

9. Enforcement

Violations of these rules may result in:

1. A warning
2. Temporary suspension from Loom
3. Permanent ban from the Loom network

The severity of enforcement is at the discretion of the Loom moderation team based on the nature of the violation.

10. Changes to These Rules

These rules may be updated at any time. Continued use of Loom constitutes acceptance of the most current version.

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By using Loom, you also agree to our Privacy Policy and Discord's Terms of Service.